Warranty Policy — ABC Malin

7-Day Warranty — Exchange for Malfunction

At ABC Malin, we want you to receive a compliant and functional kit.

Each kit comes with a 7-day warranty from the date of delivery.

This warranty exclusively covers malfunctions related to the normal operation of the kit sold, present upon receipt or observed within 7 days of delivery.

What the Warranty Covers

The warranty may lead to an exchange of the product concerned when a malfunction is observed and validated by our team.

For example:

• The educational board does not light up or function normally despite proper use.
• The intended sound or educational functions do not work correctly.
• A component of the kit has a malfunction not related to misuse.

After verification, if the malfunction is confirmed, ABC Malin will proceed with the exchange of the product concerned, according to the terms communicated by our team.

What the Warranty Does Not Cover

The warranty does not cover:

• Damage caused by a fall, impact, or improper handling.
• A product that is broken, cracked, crushed, or damaged by the customer.
• Damage caused by water, moisture, or any other liquid.
• Damage resulting from use not in accordance with instructions.
• Normal wear and tear related to product use.
• Accessories or components damaged intentionally or through negligence.
• Problems resulting from modification or repair carried out by the customer or a third party.

Your Child Doesn't Like the Product?

The 7-day warranty does not constitute a satisfaction or refund guarantee.

The mere fact that:

• your child does not like the product;
• your child does not wish to use it;
• the product ultimately does not meet your expectations;
• you change your mind after purchase;

does not constitute grounds for coverage under this warranty.

The warranty only applies when a malfunction of the kit sold is observed and confirmed.

No Refund Under This Warranty

The ABC Malin warranty is based on the exchange of the defective product.

When a malfunction covered by the warranty is confirmed, the proposed solution is the replacement of the product concerned, not a refund.

How to Request an Exchange?

To report a potential malfunction, please contact our customer service within 7 days of receiving your order.

We may ask for:

1. Your name and order-related information.
2. A description of the problem encountered.
3. Photos or a short video showing the malfunction.
4. Any information necessary to verify that the product was used normally.

After verification, our team will inform you of the procedure to follow for the exchange.